Frequently Asked Questions
General Questions
The item I wanted is now out of stock, what can I do?
Join the waitlist or sign up for restock alerts so you’re the first to know when it returns.
Reach out directly—some items are made in small, intentional batches, and I may be able to suggest a restock date or a close alternative.
Do you have a minimum order?
Yes. Two dozens for sugar cookies. To maintain quality and efficiency, minimums apply to all custom orders. Smaller quantities require the same level of labor and detail as larger ones. Minimums vary by product and will be outlined during booking.
How far in advance should I place my order?
Custom orders should be placed at least 2–4 months in advance. Popular dates, holidays, and weekends book quickly. Last-minute availability is never guaranteed.
Orders
What is your cancellation policy?
All retainers are non-refundable. Cancellations within a certain window may forfeit the full payment. Details are provided at booking.
What is your payment policy?
Full payment is required at the time of booking to secure your date. All payments are non-refundable. Orders are not confirmed or placed on the calendar until payment has been received in full.
I have placed an order and didn't receive confirmation email?
- Check your spam or promotions folder—automated emails love to wander.
- Confirm the email address used at checkout to ensure there were no typos.
- Allow a few minutes—confirmation emails are usually instant but can occasionally be delayed.
If you still don’t see it, reach out directly with your name and order details. I’ll confirm everything manually and make sure your order is secure.
Returns
How is pricing determined?
Pricing reflects ingredients, labor, design complexity, and time. Aujané’s Sweets is a luxury dessert boutique—pricing aligns with the level of craftsmanship provided.
How do I return an item?
Food items are final sale and not eligible for return.
For all non-food items, please contact me directly so we can discuss the situation and determine the best solution.
📞 Call or text: 760-716-6523
Every concern is addressed as a conversation, not a transaction. If something isn’t right, let’s talk it through and make it right—person to person.
Do you accept refunds?
Food items are non-refundable due to their perishable nature and food safety regulations.
For non-food items, refunds are not automatic and are reviewed on a case-by-case basis.
If you have a concern, please contact me directly so we can discuss the situation and determine the most appropriate resolution.
This business is built on craftsmanship and trust—every order is taken seriously, and every conversation is handled with care.
Shipping
Can I track my parcel online?
Yes—when tracking applies, it’s yours to follow every step of the way.
For shipped items, a tracking number is automatically sent to the email used at checkout once your order has been fulfilled. You can use that link to monitor your parcel in real time.
For local pickup or delivery orders, tracking is not applicable. You’ll receive direct communication with pickup or delivery details instead.
Once it leaves my hands, it’s on its journey—but you’ll never be left guessing.
How long does delivery take?
All shipped orders are sent via USPS Priority Mail, which typically takes 3–5 business days, depending on your location within the U.S.
Orders ship from San Diego, California, and once your package is on the move, you’ll receive a tracking number to follow its journey.